YoVDO

Improving Customer Experience

Offered By: Study.com

Tags

Customer Service Courses Customer Relationship Management Courses Customer Experience Courses Customer Satisfaction Courses

Course Description

Overview

This course contains entertaining video lessons designed to help your employees learn more about improving the customer experience. Your employees will have the chance to understand what customer experience is and how to use customer feedback and analyze customer service metrics to ensure customer satisfaction.

Syllabus

  • Ch 1. Customer Experience & Satisfaction
  • Ch 2. Customer Relationship & Experience Management
  • Ch 3. Measuring Customer Experience Through Customer Service Metrics

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