YoVDO

How to Lead a Customer Service Team

Offered By: Study.com

Tags

Customer Service Courses Communication Skills Courses Team Building Courses Customer Service Management Courses

Course Description

Overview

This course is comprised of short lessons discussing effective customer service management, team building and communication skills. Help your employees understand the functions and characteristics of strong customer service management through lessons that you can use in group or individual training sessions.

Syllabus

  • Ch 1. Leading a Customer Service Team
  • Ch 2. Managing a Customer Service Team
  • Ch 3. Customer Service Communication Skills

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