Establishing Customer Service Metrics
Offered By: Study.com
Course Description
Overview
This course can help you improve customer relations by teaching employees how to establish customer service metrics in your company. Each lesson teaches your employee a different way to track and monitor customer satisfaction, then tests their new knowledge with an interactive quiz.
Syllabus
- Ch 1. Defining & Implementing Customer Service Metrics
- Ch 2. Types of Customer Service Metrics
- Ch 3. Interpreting Customer Service Metrics
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