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Developing Strong Customer Service Skills

Offered By: Study.com

Tags

Customer Service Courses Soft Skills Courses

Course Description

Overview

Help your employees develop stronger customer service skills by utilizing this helpful course. Our short video and text lessons are easy to follow and cover both the 'soft' and 'hard' skills required for those who work in customer service.

Syllabus

  • Ch 1. Fundamental Customer Service Skills
  • Ch 2. Key Customer Service Skills & Strategies

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