Customer Service Manager Skills & Training
Offered By: Study.com
Course Description
Overview
Strong customer service is a cornerstone of any business and this short training course is an effective tool that will ensure your employees are aware of successful customer service practices. The knowledge developed with these videos will have a positive impact on your employees and ultimately your company.
Syllabus
- Ch 1. Customer Service Basics
- Ch 2. Leadership for Customer Service Managers
- Ch 3. Technical & Soft Skills for Customer Service Managers
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