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Customer Service Manager Skills & Training

Offered By: Study.com

Tags

Customer Service Courses Soft Skills Courses Customer Service Management Courses

Course Description

Overview

Strong customer service is a cornerstone of any business and this short training course is an effective tool that will ensure your employees are aware of successful customer service practices. The knowledge developed with these videos will have a positive impact on your employees and ultimately your company.

Syllabus

  • Ch 1. Customer Service Basics
  • Ch 2. Leadership for Customer Service Managers
  • Ch 3. Technical & Soft Skills for Customer Service Managers

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