YoVDO

Communication Skills for Customer Service

Offered By: Study.com

Tags

Customer Service Courses Communication Skills Courses Conflict Resolution Courses Stress Management Courses Email Communication Courses

Course Description

Overview

Communication skills are vital to quality customer service. The lessons in this course are designed to help your employees improve their communication skills and enhance the service they provide your customers.

Syllabus

  • Ch 1. Customer Service Skills
  • Ch 2. Conflict Resolution for Customer Service
  • Ch 3. Using Phones in Customer Service
  • Ch 4. Strategies for Customer Service over the Phone
  • Ch 5. Email Strategies for Customer Service
  • Ch 6. Stress Management for Customer Service

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