Communication Skills for Customer Service

Offered By: Study.com

Tags

Customer Service Courses Communication Skills Courses Conflict Resolution Courses Stress Management Courses Email Communication Courses

Course Description

Overview

Communication skills are vital to quality customer service. The lessons in this course are designed to help your employees improve their communication skills and enhance the service they provide your customers.

Syllabus

Ch 1. Customer Service Skills
Ch 2. Conflict Resolution for Customer Service
Ch 3. Using Phones in Customer Service
Ch 4. Strategies for Customer Service over the Phone
Ch 5. Email Strategies for Customer Service
Ch 6. Stress Management for Customer Service

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