The Communication Skills Masterclass - 9 Courses in 1 | For Business & Personal Development
Offered By: Skillshare
Course Description
Overview
Master Conflicts, Persuasion, Public Speaking, Presentation, Writing Skills, Customer Service & Confidence to Speak Up.
Would You Like to Learn Communication Skills to Improve Your Business & Personal Life?
Then, You've Come to the Right Place!
Communication Skills Masterclass is an Online Video Course For Anyone Who Wants to Learn Effective Communication Skills for Both Professional & Personal use.
Inside This Course, You'll learn a Wide Range of Life-Changing Communication Skills.
After This Course, You'll Be Able To
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Speak Up for Yourself
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Have Difficult Conversations
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Increase Sales
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Close More Deals
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Write Like a Professional
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Get Satisfied & Happy Customers
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Do Speeches & Presentations Despite Anxiety
What You Will Master Inside This Course
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Assertiveness
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Conflict Management
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Emotional Intelligence
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Persuasion Psychology
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Influence
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Business Writing
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Customer Service
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Public Speaking
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Presentation
This Course Includes Templates & Tools That Will Help You Optimize Your Communication Skills!
All of the Tools in This Course are FREE and the Paid Tools are Only the Very BEST.
See You Inside The Communication Skills Masterclass | Business & Personal Life course!
Love
Robin & Jesper
Syllabus
- Complete Communication Intro Skillshare
- Communication Skills Masterclass Explained
- The 4 Communication Styles
- Common Obstacles When Being Assertive
- The Benefits of Being More Assertive
- Assertiveness Beyond Communication
- How to Speak Up for Yourself
- Exercise - Speak Up for Yourself
- Speak with Confidence
- Exercise - Speak with Confidence
- Learn How to Say No
- Exercise - Say No
- I Instead of You
- Exercise - I Instead of You
- Thank You!
- Conflict Management Explained
- Why Conflict Management is Important
- Why We Avoid Conflicts
- The Conflict Management Styles
- Before Choosing Your Style
- 5 Common Workplace Conflicts
- 5 Tips to Handle Difficult Conversations
- 4-Steps to Handle Difficult Conversations
- Exercise - The Discovery
- Exercise - The Mirror
- Exercise - Your Turn
- Exercise - Problem-Solving
- Thank You!
- Emotional Intelligence Explained
- The Power of Emotional Intelligence in Sales
- How to Increase Sales
- How to Deal with Difficult Customers
- Emotional Intelligence Mastery in 5 Steps
- Exercise - Self-Awareness
- Exercise - Self-Regulation
- Exercise - Social Skills
- Exercise - Empathy
- Exercise - Motivation
- Bonus - EQ Hack
- Thank You!
- Business Writing Explained
- Your Plan
- Your Readers
- Your Voice
- Business Writing Mastery in 5 Steps
- Message
- Language
- Headings
- Sentences
- Paragraphs
- Review It
- Customer Service Explained
- In Demand Customer Service Skills
- Online Customer Service Tips
- Build Customer Rapport
- Build Emotional Intelligence
- Improve Active Listening
- Effectively Written Communication
- Product Knowledge
- Time Management
- Dealing with Upset Customers
- How to Amaze Your Customers
- Public Speaking & Presentation Explained
- Overcome Fear of Public Speaking
- Public Speaking Tips
- The Preparation
- The Opening
- The Closing
- Create an Effective Presentation in 5 Steps
- Step 1 - Purpose
- Step 2 - Plan
- Step 3 - Story
- Step 4 - Slides
- Step 5 - Rehearse
- Thank You!
- Persuasion & Influence Explained
- How to Close a Deal
- How to Persuade
- How to Influence
- Reciprocity
- Curiosity
- Scarcity
- Social Proof
- The 3 Boxes
- Persuasion Mastery in 5 Steps
- Exercise - Character
- Exercise - Reason
- Exercise - Emotion
- Exercise - Metaphor
- Exercise - Brevity
- Thank You!
Taught by
Robin & Jesper ✓
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