Make Service Cloud Smarter

Enhance your customer service with Einstein Bots and other artificial intelligence (AI) features.

• Create rollout strategies to solve cases quickly with AI.
• Solve cases smartly with Einstein Reply Recommendations.
• Learn how to make customer service smarter and easier with chatbots.
• Learn to build an Einstein Bot that can help customers with simple questions.
• Improve case data with predictive intelligence and save your support agents time.
• Recommend offers and actions at the point of maximum impact.
• Recommend articles to service agents in real time with Einstein Article Recommendations.

• Einstein for Service Rollout Strategies
• Use Artificial Intelligence to Improve Service
• Create a Rollout Strategy
• Get Ready for Einstein
• Einstein Reply Recommendations for Service
• Get to Know Einstein Reply Recommendations
• Build and Activate Your Reply Recommendations Model
• See How Reply Recommendations Work
• Einstein Bots Basics
• Learn About Einstein Bots
• Plan Your Bot Content
• Learn the Prerequisites and Enable Einstein Bots
• Build an Einstein Bot
• Prep for Einstein Bots
• Set Up an Einstein Bot
• Add Prebuilt Dialogs and Customize the Options Menu
• Create a Dialog, Submenu, and Dialog Group
• Write Bot Conversations Using Variables and Entities
• Einstein Classification Apps for Service
• Learn About Einstein Classification Apps
• Prepare Your Data for Classification Apps
• Turn on Einstein Classification Apps
• Einstein Next Best Action
• Get Started with Einstein Next Best Action
• Understand How Einstein Next Best Action Works
• Einstein Article Recommendations for Service
• Get to Know Einstein Article Recommendations
• Start Using Article Recommendations
• Improve Einstein's Recommendations