Discover Advanced Service Cloud Features for Salesforce Classic
Offered By: Salesforce via Trailhead
Course Description
Overview
Learn about advanced features to deliver more amazing service to your ... customers.
- Extend your native Android or iOS app to include features like knowledge, case management, and chat.
- Use the Customer Service template to create a site with chat snap-ins and knowledge.
Syllabus
- Embedded Service SDK for Mobile Apps
- Learn About the SDK
- Build a Hello World App for iOS
- Build a Hello World App for Android
- Build an Experience Cloud Site with Knowledge and Chat
- Launch Your Trailhead Playground
- Enable Digital Experiences and Chat Agent
- Enable and Configure Lightning Knowledge
- Add Knowledge to the Site Using Topics
- Add Branding and Components to the Site
- Try Out Your New Site
Tags
Related Courses
Grow Faster with CRMSalesforce via Trailhead Salesforce Admin 201 Certification Training
Edureka Explore Cloud Solutions for Partners
Salesforce via Trailhead Go Digital Fast with the Salesforce Customer 360
Salesforce via Trailhead Integrate AWS and Salesforce
Salesforce via Trailhead