Discover Advanced Service Cloud Features for Salesforce Classic
Offered By: Salesforce via Trailhead
Course Description
Overview
Learn about advanced features to deliver more amazing service to your ... customers.
- Extend your native Android or iOS app to include features like knowledge, case management, and chat.
- Use the Customer Service template to create a site with chat snap-ins and knowledge.
Syllabus
- Embedded Service SDK for Mobile Apps
- Learn About the SDK
- Build a Hello World App for iOS
- Build a Hello World App for Android
- Build an Experience Cloud Site with Knowledge and Chat
- Launch Your Trailhead Playground
- Enable Digital Experiences and Chat Agent
- Enable and Configure Lightning Knowledge
- Add Knowledge to the Site Using Topics
- Add Branding and Components to the Site
- Try Out Your New Site
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