Service Science and Sustainability

Discover what service science is and how to best provide sustainable services

The service industry is underpinned by the systems that help to provide a service, and the stakeholders in the companies involved.

Understanding this complex ecosystem is the task of service science – a new discipline that aims to understand the service sector more clearly.

On this course, you’ll analyse practical examples of service systems – their stakeholders and their value propositions. You’ll understand how services are co-created, and practise the methods and tools of service science.

Ultimately you’ll learn how the service industry as a whole can become more sustainable.

Service science is a multi-disciplinary area of study. Students from different backgrounds – information management, design, computer science, social science, etc – will find service science rewarding.

Students wanting to understand service from a more holistic and dynamic viewpoint would also benefit.

Moreover, this course is ideal for people working in the service industry looking to enhance the sustainability of service by using innovative methodology and tools.

• What Is Service Science ?
• About this course
• What is Service Science?
• Service-Dominant Logic
• Service Systems Viewed by SD-L
• Service Science for Sustainability
• Sustainability viewed by service systems
• Service systems for sustainability
• Service Innovation for Sustainability (I)
• Service Innovation for Sustainability (II)
• Practice of Service Science for Sustainability
• A Field Study of Service Innovation for Sustainability