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Help Desk Concepts

Offered By: Santa Barbara City College via California Community Colleges System

Tags

IT Support Courses Customer Service Courses Technical Support Courses

Course Description

Overview

Course Advisories: CIS 101.Introduction to computer help desk methodologies using the ITIL framework.Hours: 36 (36 lecture)Transfer Information: CSU TransferableSBCC General Education: NoneGrading Options: Pass/No Pass or Standard Letter

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