SAP C/4HANA Business Processes: Lead-to-Cash

In the age of the customer, creating great customer experiences is at the heart of any successful business. Companies need to have integrated demand and supply chains that ensure intelligent, trusted, and personal experiences can be built on-the-fly.

In this course, you’ll learn about one of the four core processes in the Intelligent Enterprise Suite (IES) - the Lead-to-Cash process. The course will take you through a journey set up using SAP C/4HANA and SAP S/4HANA.

After completing this course, you’ll understand SAP C/4HANA and S/4HANA’s capabilities when it comes to creating a seamless Lead-to-Cash journey, as well as how their integrated cloud offerings empower employees to deliver easy and delightful customer experiences.

Unit 1: Introduction to the Intelligent Enterprise and SAP C/4HANA

Unit 2: Lead-to-Cash Process Overview

Unit 3: Contact-to-Lead

Unit 4: Lead-to-Opportunity

Unit 5: Opportunity-to-Quote

Unit 6: Quote-to-Order

Unit 7: Order-to-Cash

Unit 8: Wrap-Up