Crisis Management and Resilience

With the rise in global crises, the ability to manage them and build resilience has become an important factor for organizations of all sizes. The COVID-19 pandemic, extreme weather events, and war are causing suffering for the people directly affected, but also have an indirect impact on the public infrastructure, health, and well-being of many other people around the world, for example, through dependence on global supply chains and transportation. The better prepared organizations are to manage crises, the sooner they can start reducing the negative impact on citizens, employees, and customers.

In this course, you’ll get an overview of the basics of crisis management and an introduction to a simple but useful framework outlining important activities connected to typical stages of a crisis. You’ll learn about the crisis management framework with examples from real crisis situations and discover how good crisis management and use of technology can foster resilience.

• Manage Risks and Crisis
• Introduction to the course
• Risk management
• Crisis management
• Incident phases and business continuity
• Downloads
• Assignment Week 1
• Ensure Business Continuity
• Introduction to the Crisis Management Team (CMT) framework
• Conducting situation analysis
• Triggering immediate measures
• Prioritizing measures
• Defining measures
• Downloads
• Assignment Week 2
• Make Your Business Resilient with Technology
• Planning future measures
• Ensuring documentation is relevant
• Implementing future measures
• Increasing resilience with digitalization
• Course summary
• Downloads
• Assignment Week 3