Conducting Remote Consultations and Triage

Identify and manage the risks of conducting health consultations remotely

During the current COVID-19 pandemic, healthcare professionals are rapidly moving to conduct consultations by phone, video call, or online. This is changing the way that healthcare is delivered now and will be delivered in future.

This course will provide healthcare professionals with the tools to conduct consultations and obtain basic observations remotely and safely, including basic triage.

You’ll learn how to conduct history taking virtually and take essential observations in a remote setting. You’ll also consider safe patient management and how to triage patients via remote consultations.

The course is designed for all healthcare professionals working in clinical practice where there’s a need to undertake remote consultations.

This may include pharmacists working in a community pharmacy or GP practice, non-medical prescribers including nurses and pharmacist, GPs, practice nurses, physicians associates, paramedics working in Advanced Clinical Practitioner roles, healthcare professionals working in outpatient clinics or telehealth, trainee doctors, pharmacy and nurse students, and students in secondary education considering training as a healthcare professional.

• Models and risks
• Welcome to the course
• Models and triage
• Risks in remote consultations
• Preparing for next week
• Basic observations and managing risks
• Welcome to week 2
• Observations
• Risk stratification tools
• Red flags
• Safeguarding
• Summary
• Applying models and documenting your consultations
• Welcome to week 3
• Closing the Consultation
• Safety netting
• Documentation and record keeping
• Final case study
• Summary