Automate Interactions with Contact Center AI

Earn a skill badge by completing the Automate Interactions with Contact Center AI quest, where you will learn about the features of Contact Center AI, including how to: 1. Build a virtual agent. 2. Design conversation flows for your virtual agent. 3. Add a phone gateway to your virtual agent. 4. Use Dialogflow for troubleshooting. 5. Review logs and debug your virtual agent. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the skill badge quest, and final assessment challenge lab, to receive a digital badge that you can share with your network.

• How does Google Cloud Contact Center AI work?
• Design Conversational Flows for your Agent
• Contact Center AI can increase customer satisfaction and operational efficiency by improving call deflection rates, and achieve shorter handling, while making overall operations faster and more effective. In this lab, you'll learn how to use Dialogflow to create a conversational interface.
• Building Virtual Agent Fulfillment
• In this lab, you will continue working on your Pigeon Travel chat agent and add context as well as setup fulfillment to lookup and store reservations entries in Firestore.
• Adding a Phone Gateway to a Virtual Agent
• In this lab you will continue working on your Pigeon Travel virtual agent and add a phone gateway to allow users to call into your virtual agent.
• Dialogflow Logging and Monitoring in Operations Suite
• In this lab you will learn how to use Dialogflow tools to troubleshoot your Virtual Agent.
• Automate Interactions with Contact Center AI: Challenge Lab
• Configure and deploy the Speech Analysis Framework and be able to leverage BigQuery for insights on data extracted from call recordings on a call center environment.