Complex Problem Structuring: a Socio-Technical Perspective

Successful problem solving requires finding the right solution to the right problem. But how do you structure complex or wicked problems? Analysts confronted with complex situations must first actively explore the problem and its context to formulate an approach.

In this MOOC, you will learn how to go from a ‘poor’ to a ‘rich’ problem description. You will use tools and approaches of problem structuring, that help you create a clear picture of complex situations and to support, policy, regulatory and governance decisions.

You will focus on instruments such as problem demarcation, multi-actor analysis (including a values perspective), system analysis and ways to identify and to deal with deep uncertainty. You will also learn why an iterative process is always necessary.

The focus in this MOOC is on so-called ‘socio-technical systems’. It means that both social and technical complexity have to be considered and that these are interdependent. Just think about energy transition, climate change, covid pandemic, the health sector, water governance, or sustainable cities. In all these cases, multiple actors with conflicting interests and values have to be considered (and add views that change over time), including fast technical developments, institutional fragmentation and uncertainties.

Warning: after this course you will embrace complexity!

Module 1: Understanding complex socio-technical problems and the implications for problem structuring

Module 2: Problem structuring and means-end analysis

Module 3: Multi-actor analysis

Module 4: Systems diagrams and boundaries

Module 5: Unlocking the future: identifying and managing uncertainty