Preparing for Your Retail Customer Service Role

This course provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you’ve learned in each course. By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Create solutions to customer problems - Describe the different roles in call center customer service To be successful in this course, it is recommended that you complete the first three courses in this program.

• Career and Job Search Information
• This week you learn about the hiring process for a customer service position as well as how to find jobs to apply for. You also learn how to create a resume and how to prepare for your job interview.
• Capstone Project
• This week you apply all the skills you have learned throughout the entire program to a project involving real-world scenarios.