Virtual Agent Development in Dialogflow CX for Citizen Devs

In this course, you'll learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI).

Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX. This is an intermediate course, intended for learners with the following types of roles: Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. Citizen developers: Creates new business applications for consumption by others using high level development and runtime environments. Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API. Prerequisite: Before taking this course, learners should have completed the CCAI Conversational Design Fundamentals course.

• Course Overview 1min
• Fundamentals of building conversations with Dialogflow CX 38mins
• Scaling with standalone flows 19mins
• Using route groups for reusable routes 6mins
• Course Review 0mins
• Course Resources 0mins