Troubleshooting with Cisco Collaboration Support Tools and Call Control Discovery

Call Control Discovery (CCD) gives administrators the ability to dynamically share the dial plan and aggregate large collaboration deployments. This course will demonstrate how to deploy and troubleshoot CCD over CUCM clusters and SRST routers.

In today’s fast-paced world, the ability to communicate using real-time IP voice and video technology is a business necessity. In this course, Troubleshooting with Cisco Collaboration Support Tools and Call Control Discovery, you'll learn how to diagnose and solve many problems that are likely to arise when deploying a CCD solution. First, you'll see how to identify the major components of the CCD with Service Advertisement Framework (SAF) collaboration solution you’re working with so that you will be able to isolate the problem areas quickly during troubleshooting. Next, you’ll be able to troubleshoot the configuration of CCD at the Cisco Unified Communications Manager (CUCM) cluster and at the branch site using the Survivable Remote Site Telephony (SRST) router. Finally, you’ll learn where to go to your own answers, seeing what Cisco documentation resources will help you solve current and upcoming issues that you may experience in your day to day administration career. When you’re finished with this course, you’ll have the skills and knowledge needed, as well as know where to find the tools used to troubleshoot Cisco Call Control Discovery using SRST, and your Cisco collaboration deployments.

• Course Overview 2mins
• Troubleshooting Cisco IOS SAF Forwarder Functionality 23mins
• Troubleshooting CUCM SAF Client Functionality 31mins
• Troubleshooting CUCM Express SRST Using Call Control Discovery 35mins
• Troubleshooting Collaboration Using Cisco Support Tools 27mins
• Using Cisco Resources to Troubleshoot Collaboration Deployments 16mins