Service Design Service Blueprints

This course will teach you both the theory and the application of how to complete a service blueprint

Blueprinting is the trojan horses of methods to help open the mindset of service design thinking and doing within organizations. In this course, Service Design Service Blueprints, you’ll learn to how to complete a blueprint with confidence. First, you’ll explore how to complete a journey map.. Next, you’ll discover how to map the interactions that are happen in the backstage to serve the frontstage. Finally, you’ll learn how to complete a blueprint.. When you’re finished with this course, you’ll have the skills and knowledge of a service designer needed to conduct and complete the creation of service blueprints.

• Course Overview 1min
• Typology of Journey Maps and Blueprints 29mins
• The Doing of Blueprinting 40mins