Service Design Process and Lifecycle Mapping

This course will provide to you a set of tools and concrete steps towards a meaningful service design experience in your organization by focusing on process and lifecycle mapping.


Service design can be that bridge that connects multiple components, ranging from people, infrastructure, communication to materials in order to improve the interaction between the service provider, and its users/customers. In this course, Service Design Process and Lifecycle Mapping, you’ll learn to embrace proper processing mapping, including As-Is and To-Be processes. First, you’ll explore your surroundings: the right stakeholder, value network, and ecosystem mappings, and generate your board of innovation by using a trends matrix. Next, you’ll discover which ones are the right design methods from your toolkit with a deep dive on document diary study, service safaris, and user stories. Finally, you’ll learn how to evaluate existing documentation and create process mapping. When you’re finished with this course, you’ll have the skills and knowledge of design services needed to improve the interaction between the service provider and its users/customers.

• Course Overview 2mins
• Getting to Know Your Surroundings 18mins
• Generating Your Board of Innovation 12mins
• Choosing the Right Research/Design Methods from Your Toolkit 25mins
• Embracing Proper Process Mapping 14mins