Service Design: Executive Briefing

This course will teach you how to think in terms of services and approach business complexity from a human-centered design perspective.

This course has been crafted for organizational leaders to better understand the value that design can bring to organizations. In this course, Service Design: Executive Briefing, you’ll learn to explore the mindset of successful service design thinkers and doers. First, you’ll explore the world of service design, what it means, and what value it brings. Next, you’ll discover visualization of complexity and how using methods such as journey mapping can help align teams and build coherence. Finally, you’ll learn how to talk about service design in the context of business value. When you’re finished with this course, you’ll have the skills and knowledge of what service design is, how it works, and what is needed to start those conversations to enable it to occur within your organization.

• Overview 1min
• Understanding Service Design 13mins
• Value of Service Design 7mins
• Enabling Service Design Inside Your Organization 5mins