Salesforce Einstein: The Big Picture

The Salesforce Einstein Platform brings the power of AI to most Salesforce products which can be daunting. This course helps eliminate confusion by looking at all that Salesforce offers with their Einstein Platform.

This course will help clear any confusion you have about the ever growing AI-based products available with Salesforce Einstein. In this course, Salesforce Einstein: The Big Picture, you’ll learn about the features and components that make up Salesforce Einstein. First, you’ll explore all the products available across each cloud. Next, you’ll explore an example of where one company was able to build predictions to improve customer service. Finally, you’ll learn how to start implementing good practices when approaching Einstein products. When you’re finished with this course, you’ll have the skills and knowledge of Salesforce Einstein needed to prepare your company to start using Einstein across Salesforce clouds.

• Course Overview 1min
• What Is Salesforce Einstein? 13mins
• Einstein Products for Sales, Service, and Marketing 29mins
• Einstein Products for Commerce, Analytics, and Developers 32mins
• Preparing for Success 17mins