Resolving Conflicts with Feedback

This conflict management and resolution course will teach you how to benefit from constructive feedback in conflict resolution within an organization.

Different people bring along various working styles and behaviors. In this course, Resolving Conflicts with Feedback, you’ll learn to resolve a conflict with constructive feedback. First, you’ll explore the three phases of conflicts and the downsides of conflict escalation. Next, you’ll discover how to apply the principles of constructive feedback and approach conflict resolution. Finally, you’ll learn how to act in common conflict situations and manage them. When you’re finished with this course, you’ll have the skills and knowledge of implementing constructive feedback rules needed to resolve conflicts in an organization successfully.

• Course Overview 1min
• Exploring Conflict Management in the Workplace 23mins
• Constructive Feedback in Conflict Resolution 12mins
• Applying Feedback to Different Conflicts 18mins
• Working with the 'Conflict Avoider’ 13mins