Play by Play: Salesforce Survival Tools for the Accidental Admin

This course will teach you the critical skills for System Admins and discover the most overlooked Salesforce tools to help out any Accidental Admins.

Play by Play is a series in which top technologists work through a problem in real time, unrehearsed, and unscripted. In this course, Play By Play: Salesforce Survival Tools for the Accidental Admin, Jeff Susich and Don Robins demonstrate a finite set of tools, tips, and best practices for Accidental Admins. Learn key objectives to help regain time often lost to common inefficiencies, overlooked configuration options, and how to leverage and customize Activities. By the end of this course, you’ll have practical and solid advice to make any Accidental Admin more productive with Salesforce.

• Course Overview 2mins
• Introduction​ ​and​ ​Setting​ ​the​ ​Stage 5mins
• Overlooked Configuration Options 30mins
• The Little Things That Are Not so Little 25mins
• Creating Happy Users 24mins
• OOTB Auto Analysis Tools 7mins
• Powerful Configuration Tools 23mins
• External Tools and Apps 11mins
• Conclusion 5mins