The IT Ops Sessions: Using OpenAI for Service Desk Automation

In this IT Ops session, you’ll learn how you can leverage conversational AI to resolve complex technical issues and reduce routine service desk tasks by using OpenAI and Azure Automation.

The IT Ops sessions are short-form conference-style sessions, minus the conference. In this session, Using OpenAI for Service Desk Automation, you'll learn how you can make your cloud operations more rewarding by embracing the power of natural language processing, which can be achieved by creating a chatbot by using OpenAI and Azure Automation. This results not just in an enriched end user experience, but also reduced L2 and L3 level support expenses. You'll also see how this helps end users get faster responses to their queries and quickly find information they are looking for. When you’re finished with this session, you’ll have a better understanding of how you can make best use of OpenAI with Azure Automation for end user request processing in a natural language.

• Using OpenAI for Service Desk Automation 38mins