Managing IT: Metrics and Measurements

The ability to measure and create useful metrics is an essential skill for all leaders. This course will teach you the ins and outs of measurements, exploring why you should measure, why you do measure, and what to measure.

Many IT professionals want to take the leap into IT management. One of the necessary skills is a firm understanding of metrics and measurements. In this course, Managing IT: Metrics and Measurements, you'll learn why you should measure and specifically what you should and should not measure in practice. First, you'll explore critical success factors (CSFs) and key performance indicators (KPIs). Then, you'll gain the knowledge of various metric cascades, hierarchies, and categories. Finally, you'll delve into assessments, reports, and dashboards. When you’re finished with this course, you'll have strong knowledge of the importance of taking measurements and setting metrics, as well as the ability to complete ten toolkit templates.

Topics:

• Course Overview
• Why Should We Measure?
• CSFs and KPIs
• Metric Cascades and Hierarchies
• Metric Categories
• Assessments
• Reporting