ITIL® 4 Specialist CDS: Managing Value Streams

IT professionals specialized in IT Service Management that want to truly understand how value streams apply to ITSM will benefit from this course that delves into how to effectively manage value streams.

To manage value streams is to manage IT services based on a lean-agile mindset. In this course, ITIL® 4 Specialist CDS: Managing Value Streams, you'll learn how to put ITIL® 4 into practice when it comes to create, deliver, and support services. First, you'll explore how relevant IT governance practices contribute to contemporary ITSM management. Next, you'll discover operational practices such as service desk, incident management, problem management, and many others in detail. Finally, you'll learn how to create value streams. When you're finished with this course, you'll be ready to take the ITIL® 4 CDS certification and start working with ITIL® 4 in your day to day as a practitioner.