Knowledge Management in Salesforce Service Cloud

Welcome to Knowledge Management in Salesforce Service Cloud. This course will teach you how to administer, maintain, and utilize Salesforce Knowledge.

Are you preparing to configure Salesforce Knowledge within Salesforce Service Cloud and want to learn how to best configure and maintain it? In this course, Knowledge Management in Salesforce Service Cloud, you’ll learn how to administer, maintain, and use the Knowledge object, Record Types, and data categories. First, you’ll explore configuring Knowledge settings and the Knowledge object. Next, you’ll discover data categories and how to maintain Knowledge visibility and permissions. Finally, you’ll learn how to add Knowledge components within Salesforce App Builder and Experience Cloud. When you’re finished with this course, you’ll have the skills and knowledge of Salesforce Knowledge needed to manage and maintain a knowledge base.

• Course Overview 1min
• Knowledge-centered Support in Salesforce 14mins
• Knowledge Visibility in Salesforce 21mins