IT Service Quality Management
Offered By: Pluralsight
Course Description
Overview
To manage quality is to assure conformance to requirements based on customer needs. Learn how to become a quality management specialist and become a valuable ITSM professional in this course.
It's key to apply quality management concepts into IT services. In this course, IT Service Quality Management, you’ll learn how to continually improve IT services in any industry. First, you’ll explore overall quality management concepts. Next, you’ll discover strategical planning. Finally, you’ll learn how to apply quality management into projects, services, and IT governance. When you’re finished with this course, you’ll have the skills and knowledge needed to work on quality improvement projects.
It's key to apply quality management concepts into IT services. In this course, IT Service Quality Management, you’ll learn how to continually improve IT services in any industry. First, you’ll explore overall quality management concepts. Next, you’ll discover strategical planning. Finally, you’ll learn how to apply quality management into projects, services, and IT governance. When you’re finished with this course, you’ll have the skills and knowledge needed to work on quality improvement projects.
Taught by
Frederico Aranha
Related Courses
Access Controls(ISC)² via Coursera Accessibilité numérique
Inria (French Institute for Research in Computer Science and Automation) via France Université Numerique Administração de Sistemas e Serviços de Infraestrutura de TI
Cresça com o Google via Coursera Administración de sistemas y servicios de infraestructura de TI
Crece con Google via Coursera Administración de las Tecnologías de la Información
Universidad de Palermo via Coursera