IT Service Quality Management
Offered By: Pluralsight
Course Description
Overview
To manage quality is to assure conformance to requirements based on customer needs. Learn how to become a quality management specialist and become a valuable ITSM professional in this course.
It's key to apply quality management concepts into IT services. In this course, IT Service Quality Management, you’ll learn how to continually improve IT services in any industry. First, you’ll explore overall quality management concepts. Next, you’ll discover strategical planning. Finally, you’ll learn how to apply quality management into projects, services, and IT governance. When you’re finished with this course, you’ll have the skills and knowledge needed to work on quality improvement projects.
It's key to apply quality management concepts into IT services. In this course, IT Service Quality Management, you’ll learn how to continually improve IT services in any industry. First, you’ll explore overall quality management concepts. Next, you’ll discover strategical planning. Finally, you’ll learn how to apply quality management into projects, services, and IT governance. When you’re finished with this course, you’ll have the skills and knowledge needed to work on quality improvement projects.
Taught by
Frederico Aranha
Related Courses
Responsabilidad Social Corporativa y su impacto sobre la Gestión de la Tecnología de la InformaciónOpen Education Consortium (OEC) via edX Planning & Developing Governance for Digital Transformation
Microsoft via edX IS/IT Governance
University of Minnesota via Coursera Healthcare Data Quality and Governance
University of California, Davis via Coursera Introduction to Cybersecurity Tools & Cyberattacks
IBM via Coursera