IT Professional Fundamentals: Software Troubleshooting

IT technicians must be proficient not only in hardware troubleshooting, but they must also be able to solve software related problems. This course will teach you approach software issues using a structured approach that minimizes downtime.

The complexity and diversity of modern operating systems, software components, and apps means a higher probability of problems arising with software. In this course, IT Professional Fundamentals: Software Troubleshooting, you’ll learn to identify and quickly resolve software and security related issues. First, you’ll explore how to resolve problems related to the Microsoft Windows operating system. Next, you’ll discover how to resolve problems related to mobile device software. Finally, you’ll learn how to deal with common security problems and mitigate malware infections. When you’re finished with this course, you’ll have the skills and knowledge of software troubleshooting needed to quickly resolve software-related problems when they arise.

• Course Overview 1min
• Solving Microsoft Windows OS Issues 44mins
• Solving Mobile Device Software Issues 25mins
• Mitigating Malware 25mins