IT Professional Fundamentals: Operational Procedures

Organizational policies are normally based on adherence to applicable laws and regulations. This course will teach you how to ensure that IT activities are executed in alignment with organizational policies.

Organizations must have a consistent approach to managing hardware and software configurations and also in ensuring data is kept safe and highly available. In this course, IT Professional Fundamentals: Operational Procedures, you’ll learn how to apply a structured framework for managing IT systems and data. First, you’ll explore documentation, professionalism and environmental factors. Next, you’ll discover how organizations can deal with software licensing, data privacy and overall safety. Finally, you’ll learn how to manage IT changes and disaster recovery, followed by exploring scripting and remote access. When you’re finished with this course, you’ll have the skills and knowledge of operational procedures needed to ensure the safe and smooth running of your organization’s IT environment.

• Course Overview 1min
• Documentation, Professionalism, and Environmental Factors 34mins
• Licensing, Privacy, and Safety 26mins
• Change Management and Disaster Recovery 25mins
• Scripting and Remote Access 32mins