Service Design: Getting Started

This course will teach you how to determine your service design scope, successfully develop and implement ethnographic studies, while effectively managing all of your stakeholders.

Before kicking off a service design project, you'll want to plan around some key stages in order to increase your success. In this course, Service Design Getting Started, you’ll learn how to kick-off a successful service design project by defining a clear project scope, identifying the necessary resources, creating and implementing valuable ethnographic studies, and efficiently managing all stakeholders. First, you’ll explore how to define the project scope and identify the necessary resources. Next, you’ll discover how to develop successful mobile and video ethnographic studies. Finally, you’ll learn how to efficiently manage your stakeholders. When you’re finished with this course, you’ll have the skills and knowledge around getting started with service design needed to implement a highly impactful service design approach.

• Course Overview 1min
• Defining the Service Design Project 20mins
• Developing Ethnographic Studies 29mins
• Managing Stakeholders 23mins