YoVDO

ITIL® 4 Specialist DSV: Getting Started

Offered By: Pluralsight

Tags

ITIL Courses Stakeholder Engagement Courses Customer Experience Courses Relationship Management Courses

Course Description

Overview

This course will take you on an amazing journey of co-creating value through services aimed at both customers and service providers. This is will be your first step in getting ready for the ITIL® 4 DSV certification exam.

Get ready for the IT Service Management revolution. In this course, ITIL® 4 Specialist DSV: Getting Started, you’ll learn how to apply customer experience concepts into IT Service Management. First, you'll explore the customer journey and understand how to design it. Next, you’ll study how to target markets and stakeholders, and how to foster relationships with stakeholders. Finally, you’ll discover how to shape demand and define service offerings. When you’re finished with this course, you’ll have the skills and knowledge needed to start driving stakeholder value with ITIL® 4.

Taught by

Frederico Aranha

Related Courses

Understanding Customer Experience
Karlstad University via Independent
Brand Management: Aligning Business, Brand and Behaviour
University of London International Programmes via Coursera
服務模式的體驗、設計與創新:從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points)
National Taiwan University via Coursera
Reimagine Customer Experience with SAP C/4HANA
SAP Learning
Branding and Customer Experience
IE Business School via Coursera