Managing Entitlements and Milestones in Salesforce Service Cloud

This course will teach you how you can leverage entitlements and milestones within Salesforce Service Cloud.

Enforcing SLAs in a Service Cloud organization can be complicated if you don’t use the proper toolset. In this course, Managing Entitlements and Milestones in Salesforce Service Cloud, you’ll learn to set up and manage SLAs right from inside of Service Cloud. First, you’ll explore the relationship between the Entitlements and Milestones Objects. Next, you’ll discover how to choose the proper Entitlement Model for your company. Finally, you’ll learn how to automate warnings and automated actions based on how your users behave regarding SLAs. When you’re finished with this course, you’ll have the skills and knowledge of Salesforce Entitlements and Milestones needed to help your stakeholders have strong SLA governance, right from Salesforce Service Cloud.

• Course Overview 1min
• Introduction to Milestones and Entitlements 24mins
• Setting up an Entitlement Model 22mins
• Automating the Entitlement Processes 21mins
• Conclusion 0mins