Deploying Cisco Enterprise Voicemail with Unity Express and MediaSense Server

Cisco Unity Express gives collaboration admins a quick, convenient way to manage voicemail, auto attendant, and greeting services for remote office users. This course demonstrates how to configure and troubleshoot these features.

In today’s fast-paced world, the ability to communicate using real-time IP voice and video technology is a business necessity. In Deploying Cisco Enterprise Voicemail with Unity Express and MediaSense Server, you'll learn how to configure and deploy voicemail, auto attendant, and video greetings using Cisco Unity Express and Cisco MediaSense. First, you'll see how to configure Cisco MediaSense server to work with Cisco Unity Connection to provide video voicemail greetings. Next, you’ll explore how to deploy IP SCCP phones using router-based Cisco Communications Manager Express and then how to configure Cisco Unity Express to provide voicemail services to end users. Finally, you’ll delve into creating auto attendant scripts that allow callers to locate people in your organization without talking to a receptionist, as well as troubleshooting Message Waiting Indicators (MWIs). When you’re finished with this course, you’ll have the skills and knowledge needed to deploy and manage a Cisco Unity Express voicemail solution.

• Course Overview 1min
• Configuring Unity Connection Video Greetings 28mins
• Configuring Cisco Unity Express with Router-based CME 27mins
• Configuring Cisco Unity Express System Settings and Uses 44mins
• Implementing Call Routing with Cisco Unity Express Auto-Attendant 18mins
• Troubleshooting Cisco Unity Express Concepts 31mins