Delivering IT Services

In this IT Services course, you'll learn how to build value streams and manage resources in order to deliver IT services based on lean-agile ITSM.

When delivering IT services it's beneficial to have a lean-agile mindset, and deliver based on value streams. In this course, Delivering IT Services, you’ll delve into essential ITSM concepts such as operating models and what value streams are. First, you'll explore the purpose of ITSM and its objectives, along with what agile and lean are. Next, you’ll discover how to create a value stream and how multiple value streams can relate to each other in order to enable service delivery. Finally, you'll learn about contemporary IT service lifecycle concepts. When you’re finished with this course, you’ll have the skills and knowledge to start working in ITSM management positions in the market.