Understanding Customer Service Processes and Procedures

Most support centers have documented processes and flow charts. This course will provide a look into the value of help desk flow charts and FAQ procedures necessary to ensuring a successful customer experience.

Do you strive to increase customer service satisfaction for your company? In this course, Understanding Customer Service Processes and Procedures, you will follow the path of a company that requires customer service processes to improve their overall customer experience. First, you will learn the value of support center customer service policies. Next, you'll learn about customer service processes and procedures. Finally, you will learn all about flow charts, FAQs, and more. When you are finished with this course, you will have the skills and knowledge needed to ensure a successful customer experience.

• Course Overview 1min
• Understanding the Value of Help Desk Processes and Procedures 28mins
• Using Flow Charts for Your Customer Support Needs 17mins
• Implementing a Troubleshooting FAQ Knowledge Base 14mins