Build Trust and Increase Employee Engagement by Leading with Empathy

This course will teach you how to use emotional intelligence, compassion, and empathy to help you become a more impactful leader for your team.


Empathy is one of the most critical traits for today’s leaders. It will help you to not only build trust, but also improve employee engagement, foster inclusion, increase retention, and promote innovation. In this course, leadership consultant Minette Norman shares her knowledge from decades of experience working with leaders in global organizations. First, you’ll explore what empathy is and isn’t and why today’s leaders need its qualities. Next, you’ll walk through data that uncovers the benefits of empathy in the workplace. Finally, you’ll investigate the challenges of empathy, ensuring you can find the right empathetic balance as a leader. After this course, you’ll be prepared to strengthen your empathy and reap the benefits of empathetic leadership.

• Introduction 1min
• Introduction to Empathy 8mins
• How Empathy Improves the Workplace 13mins
• Developing Empathy 15mins
• Empathy Challenges 8mins
• Conclusion 1min