The Manager's Toolkit: A Practical Guide to Managing People at Work

The aim of this course is to give you a practical guide to managing people at work. It does not matter whether you are a first time manager in a shop or a middle manager in an office environment; the same skills apply to every work place. In the course you will engage with some HR theories and then see how they translate into every day working life. At the end of the course we hope you will be better equipped to choose a suitable employee, to motivate and appraise your team, to manage conflict in the work place and to lead and make decision on a day to day basis.

• Introduction
• The first week gives you a chance to do some preparatory reading which will give you a good general overview of the subject area before the teaching starts in week 2.
• Interviews
• This week we will be focusing on the role of the interview, how to conduct a good interview as well as looking at options to the interview and discussing whether it is the best method of selecting new members of staff.
• Leadership and Decision making
• This week we are looking at the role of the leader in the organization and how we can improve our to improve our decision making.
• Performance Management
• This week we are looking at how a well designed performance management system can help both the employee and the organization.
• Pay as a motivator
• This week we are looking at how important pay is as a motivator and the implications of this. Could it be that it may actually achieve the opposite?
• Managing conflict at work
• Is conflict always bad? This week we are looking at the causes of conflict and how to manage it for a positive outcome.