Optimize Digital Experiences with Service Blueprints in Miro
Offered By: Coursera Project Network via Coursera
Course Description
Overview
By the end of this project, you will be able to create a service blueprint that emphasizes digital experiences the customer has with a brand in Miro. Your project will uncover business opportunities by methodically mapping service touchpoints to mitigate risk to improve the customer experience.
To optimize digital experiences with a service blueprint visualization, you will gain hands-on experience applying design thinking, user interface knowledge, and context from each step of the customer experience with the service in the Miro online visual collaboration platform for teamwork.
Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
To optimize digital experiences with a service blueprint visualization, you will gain hands-on experience applying design thinking, user interface knowledge, and context from each step of the customer experience with the service in the Miro online visual collaboration platform for teamwork.
Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
Syllabus
- Optimize Digital Experiences with Service Blueprints in Miro
- By the end of this project, you will be able to create a service blueprint that emphasizes digital experiences the customer has with a brand in Miro. Your project will uncover business opportunities by methodically mapping service touchpoints to mitigate risk to improve the customer experience.
Taught by
Tricia Bagley
Related Courses
Product Development: Customer Journey Mapping with MiroCoursera Project Network via Coursera Product Development: Customer Persona Development with Miro
Coursera Project Network via Coursera Product and Service Development: Empathy Mapping with Miro
Coursera Project Network via Coursera Agile Projects: Develop Product Wireframe Prototypes in Miro
Coursera Project Network via Coursera Change Leadership: Developing Strategic Gap Analysis in Miro
Coursera Project Network via Coursera