Operations, technology and stakeholder value

The course aims to provide an understanding of the process view of business operations and its importance in creating stakeholder value. By the end of the course, learners will be able to analyze business operations as functions or processes, manage interfaces effectively, assess the role of technology, and make compelling cases for operational improvements. The course teaches skills such as proposal definition, cost-benefit analysis, risk assessment, and presenting arguments. The teaching method includes video case studies, theoretical explanations, and practical exercises. This course is intended for individuals interested in operations management, technology integration, and enhancing stakeholder value within organizations.

• Introduction
• Learning outcomes
• 1 Putting the unit in context
• 1 Putting the unit in context
• 2 An introduction to the process view of business operations
• 2 An introduction to the process view of business operations
• 3 The process view of business operations
• 3 The process view of business operations
• 3.1 Introduction
• 3.2 Business operations: function or process?
• 3.3 Business operations: a transformation process
• 3.4 Managing across interfaces
• 3.5 Internal interfaces
• 3.6 Interfaces in the supply network
• 3.7 The role of technology
• 3.8 Section summary
• 4 An operations management video case study: Vue cinemas
• 4 An operations management video case study: Vue cinemas
• 4.1 Background to Vue
• 4.2 Making the most of the Vue video case study
• 5 An introduction to ‘making the case’
• 5 An introduction to ‘making the case’
• 6 Making the case
• 6 Making the case
• 6.1 Introduction
• 6.2 Proposal definition
• 6.3 The decision-making process
• 6.4 Benefits
• 6.5 Costs
• 6.6 Risks
• 6.7 Cost-benefit analysis
• 6.8 Anticipating the arguments
• 6.9 Supporting evidence
• 6.10 Action plans
• 6.11 Presenting the case
• Conclusion
• References
• Acknowledgements