Working in groups and teams

This free course, Working in groups and teams, explores team working from start to finish. It looks at how successful teams are created, roles within a team, the life cycle of a team, how to manage conflict within teams and evaluating team performance.

• Introduction
• Learning outcomes
• 1 Working in groups and teams
• 1 Working in groups and teams
• 1.1 Making teams work: An introduction
• 1.2 Defining groups and teams
• 1.3 Is a team or group really needed?
• 1.4 Types of team
• 1.5 How many people?
• 2 Creating successful teams: A holistic view
• 2 Creating successful teams: A holistic view
• 2.1 Inputs, throughputs and outputs
• 2.2 The open systems approach to team working
• 2.2.1 Inputs
• 2.2.2 Throughputs
• 2.2.3 Outputs
• 3 Team roles
• 3 Team roles
• 4 The life cycle of a team
• 4 The life cycle of a team
• 5 Managing team processes
• 5 Managing team processes
• 5.1 Team goals and objectives
• 5.2 Ground rules
• 5.3 Allocating tasks
• 5.4 Developing individual contributions
• 5.5 Task and maintenance activities
• 5.6 Developing trust
• 5.7 Arriving at consensus in a team
• 5.8 Some tips on leading and managing teams
• 5.9 A checklist
• 6 Managing conflict
• 6 Managing conflict
• 6.1 Ways to deal with conflict
• 7 Reviewing and evaluating team performance
• 7 Reviewing and evaluating team performance
• 7.1 Observing group processes
• 7.2 End of project evaluation
• 7.2.1 Team reward
• 7.2.2 The benefits
• 8 Modern forms of groups and teams
• 8 Modern forms of groups and teams
• 8.1 What is a virtual team?
• 8.2 Managing and facilitating virtual team processes: Guidelines for managers
• 8.2.1 Trust
• 8.2.2 Accountability
• 8.2.3 Team building
• 8.2.4 Multicultural groups and teams
• Conclusion
• References
• Acknowledgements