Understanding operations management

Operations management is one of the central functions of all organisations. This free course, Understanding operations management, will provide you with a basic framework for understanding this function, whether producing goods or services or in the private, public or voluntary sectors. In addition, this OpenLearn course discusses the role of operations managers and the importance of focusing on suppliers and customers.

• Introduction
• Learning outcomes
• 1 Understanding operations management
• 1 Understanding operations management
• 2 Operations, operations management and operations managers
• 2 Operations, operations management and operations managers
• 2.1 Operations, operations management and operations managers
• 2.2 The historical development of operations management
• 2.2.1 Craft manufacturing
• 2.2.2 Mass production
• 2.2.3 The modern period
• 2.3 The role of the operations manager
• 3 The transformation model
• 3 The transformation model
• 3.1 The transformation model
• 3.2 Inputs
• 3.3 Outputs
• 3.4 Transformation processes
• 3.5 Feedback
• 4 The boundary of the operations system
• 4 The boundary of the operations system
• 4.1 The boundary of the operations system
• 4.2 A process perspective on organisations
• Conclusion
• References
• Acknowledgements