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Marketing communications as a strategic function

Offered By: The Open University via OpenLearn

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Strategic Planning Courses Consumer Behavior Courses

Course Description

Overview

Marketing communications help to define an organisation's relationship with its customers. This free course, Marketing communications as a strategic function, emphasises the strategic importance of such communication and its long-term effect on consumers. Communication models can act as a predictive guide, but in the end it is important to recognise the autonomy and unpredictability of consumers.

Syllabus

  • Introduction
  • Learning outcomes
  • 1 Barriers to a strategic view
  • 1 Barriers to a strategic view
  • 2 The changing role of communications
  • 2 The changing role of communications
  • 3 The changing role of communications: customer preferences
  • 3 The changing role of communications: customer preferences
  • 4 Conclusion
  • 4 Conclusion
  • References
  • Acknowledgements

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