Understanding service improvement in healthcare

This free course, Understanding service improvement in healthcare, will help you to understand what people mean by the terms ‘service’ and ‘improvement’ in relation to healthcare. The course will help you to think about how those involved in healthcare, whether as practitioners or service users, can monitor the progress of any initiative to improve care, and how they can make sure that any change is sustained.

• Introduction
• Learning outcomes
• 1 Speculating about knowledge
• 1 Speculating about knowledge
• 1.1 The value of doubt
• 2 Understanding ‘service’
• 2 Understanding ‘service’
• 3 How do I determine improvement and identify progress?
• 3 How do I determine improvement and identify progress?
• 3.1 Indicators of improvement
• 4 What sustains the practice improvement?
• 4 What sustains the practice improvement?
• Conclusion
• References
• Acknowledgements