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Working with Connected Field Service for Dynamics 365 and Azure IoT

Offered By: Microsoft via Microsoft Learn

Tags

Microsoft Azure Courses Internet of Things Courses Anomaly Detection Courses Azure IoT Courses

Course Description

Overview

  • Module 1: This module will focus on the initial deployment of the Connected Field Service add-on for Dynamics 365 for Field Service. The module will walk you through the installation and an understanding of the components installed as part of the out of the box template application.

    • In this module, you will:

    • Describe the difference between Azure IoT and Azure IoT Central and how they relate to Connected Field Service
    • Set up an environment with Connected Field Service
    • Identify the key components that comprise the Connected Field Service solution
    • Describe the flow of data from an IoT device to Dynamics 365 for Field Service
  • Module 2: Configure IoT devices to remotely monitor customer equipment.

    • In this module, you will:

    • Explain the beginning and end process with Connected Field Service
    • Explain and demonstrate the relationship between Customer Assets and IoT Devices
    • Identify the components used to remotely interact with Devices
    • Create automated processes for servicing equipment
  • Module 3: Register and Manage Customer Devices with Connected Field Service.

    • In this module, you will:

    • Differentiate IoT devices (physical and non-physical)
    • Register and categorize IoT devices in Connected Field Service
    • Use command and property definitions to simplify device management
    • Use commands to interact with IoT devices
  • Module 4: This module will focus on using IoT Central with Connected Field Service add-on for Dynamics 365 for Field Service. The module will walk you through building an IoT Central application and escalating the alerts into Dynamics 365.

    • In this module, you will:

    • Describe Connected Field Service and Azure IoT Central
    • Create and define an application in IoT Central
    • Build rules in IoT Central that escalate to Dynamics 365
    • Register and send commands to devices
  • Module 5: This module will focus on the proactive detection of anomalies in the IoT device telemetry. Additionally, this module will cover the customization of the Connected Field Service components to handle different telemetry from the device and options for storing detail data for future analysis.

    • In this module, you will:

    • Describe the architectural extension points for exception detection and action
    • Connect a device to generate telemetry
    • Implement anomaly detection on the telemetry stream
    • Distinguish options for storing detail telemetry for later usage

Syllabus

  • Module 1: Get started with Connected Field Service for Dynamics 365 and Azure IoT
    • Connected Field Service Overview
    • Choose a deployment type
    • Install Connected Field Service
    • Process telemetry
    • Register a device
    • Check your knowledge
    • Summary
  • Module 2: Remotely monitor and service equipment with Connected Field Service for Dynamics 365 and Azure IoT
    • Remotely monitor and service customer equipment
    • Customer assets and device registration
    • Remotely interacting with devices
    • Automating Connected Field Service
    • Designing processes for Connected Field Service
    • Building Connected Field Service processes and automations
    • Check your knowledge
    • Summary
  • Module 3: Register and manage devices with Connected Field Service for Dynamics 365 and Azure IoT
    • Register and manage customer devices with Connected Field Service
    • Device registration and device twins
    • Register IoT devices
    • Working with command definitions
    • Working with device properties and property definitions
    • Populating and sending commands
    • Check your knowledge
    • Summary
  • Module 4: Using IoT Central with Connected Field Service for Dynamics 365
    • Using IoT Central with Connected Field Service Overview
    • Create an IoT Central application
    • Connecting to Connected Field Service
    • Exercise - Creating an IoT alert
    • Check your knowledge
    • Summary
  • Module 5: Identify Exceptions with Connected Field Service for Dynamics 365 and Azure IoT
    • Identify exceptions with Connected Field Service
    • Connect to a device
    • Detail telemetry storage
    • Identify exceptions
    • Options for anomaly detection
    • Anomaly detection
    • Check your knowledge
    • Summary

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