Work with real-time features in Dynamics 365 Customer Insights - Journeys

In this module, you'll:

• Upload images to the file library and use images in marketing content.
• Create and publish an email.
• Enhance your emails by utilizing personalization, content blocks, and content ideas, and more.
• Upload images to the file library and use images in marketing content.
• Create and publish a text message.
• Create and publish a push notification.
• Add personalization to emails, text messages, and push notifications.
• Create and publish a form.

In this module, you'll:

• Manage segments in real-time marketing.
• Work with triggers in real-time marketing.
• Create a journey in real-time marketing.
• Set a business goal and measure progress through a journey.
• Determine when to use attribute versus if/then branches.
• Use an A/B test within the customer journey.
• Use AI-driven, run-time channel optimization.
• Raise triggers from a journey to run another journey or Power Automate flow.

In this module, you'll:

• Create custom triggers.
• Trigger an action outside a journey.
• Move custom triggers across environments.

• Introduction
• Manage assets
• Create marketing emails
• Personalize content
• Use brand profiles
• Use Copilot to generate email content ideas
• Create content blocks
• Preview and test emails
• Send emails quickly without building a journey
• Edit a live email
• Create text messages
• Create push notifications
• Create and manage forms
• Manage consent for email and text messages
• Collaborate using built-in Microsoft Teams chat
• Check your knowledge
• Summary

• Introduction
• Create and manage segments
• Work with triggers
• Create a journey
• Add messages to the journey
• Add activities to the journey
• Add other elements to the journey
• Publish journeys
• Check your knowledge
• Summary

• Introduction
• Compare Dataverse triggers and custom triggers
• Create custom triggers
• Trigger an action outside a journey
• Move custom triggers between environments
• Check your knowledge
• Summary