Work with Customer Service Insights
Offered By: Microsoft via Microsoft Learn
Course Description
Overview
- Module 1: Learn how Customer Service Insights can impact your organization.
- Learn about Customer Service Insights and what it can provide for an organization.
- Examine how to configure Customer Service Insights for your organization.
- Learn about installing Power BI app for Customer Service Insights to gain insights.
- Discover the different dashboards that are available.
- Module 2: Learn how to create visualizations of Microsoft Dynamics 365 Customer Service data. Prepare for MB-230.
- Review the data reporting and visualization options in Dynamics 365 Customer Service.
- Discover how to create charts.
- Learn how to use and create tier 1 and tier 2 interactive dashboards.
- Discover how to use Microsoft Power BI to view Dynamics 365 Customer Service data.
In this module, you will:
In this module, you will:
Syllabus
- Module 1: Get started with Customer Service Insights
- Introduction to Customer Service Insights
- Configure Customer Service Insights
- Use Customer Service Analytics dashboards in Power BI
- Discover Customer Service Insights dashboards
- Discover Knowledge search analytics
- Check your knowledge
- Summary
- Module 2: Create visualizations for Dynamics 365 Customer Service
- Introduction
- Create and use charts
- Create dashboards for Customer Service
- Reports in Dynamics 365 Customer Service
- Use Power BI to view Customer Service data
- Check your knowledge
- Summary
Tags
Related Courses
Intro to StatisticsStanford University via Udacity Introduction to Data Science
University of Washington via Coursera Passion Driven Statistics
Wesleyan University via Coursera Information Visualization
Indiana University via Independent DCO042 - Python For Informatics
University of Michigan via Independent