Work with Customer Service Insights
Offered By: Microsoft via Microsoft Learn
Course Description
Overview
- Module 1: Learn how Customer Service Insights can impact your organization.
- Learn about Customer Service Insights and what it can provide for an organization.
- Examine how to configure Customer Service Insights for your organization.
- Learn about installing Power BI app for Customer Service Insights to gain insights.
- Discover the different dashboards that are available.
- Module 2: Learn how to create visualizations of Microsoft Dynamics 365 Customer Service data. Prepare for MB-230.
- Review the data reporting and visualization options in Dynamics 365 Customer Service.
- Discover how to create charts.
- Learn how to use and create tier 1 and tier 2 interactive dashboards.
- Discover how to use Microsoft Power BI to view Dynamics 365 Customer Service data.
In this module, you will:
In this module, you will:
Syllabus
- Module 1: Get started with Customer Service Insights
- Introduction to Customer Service Insights
- Configure Customer Service Insights
- Use Customer Service Analytics dashboards in Power BI
- Discover Customer Service Insights dashboards
- Discover Knowledge search analytics
- Check your knowledge
- Summary
- Module 2: Create visualizations for Dynamics 365 Customer Service
- Introduction
- Create and use charts
- Create dashboards for Customer Service
- Reports in Dynamics 365 Customer Service
- Use Power BI to view Customer Service data
- Check your knowledge
- Summary
Tags
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