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Use Connected Customer Service with Dynamics 365

Offered By: Microsoft via Microsoft Learn

Tags

Microsoft Dynamics Courses Customer Service Courses Device Management Courses

Course Description

Overview

  • Module 1: The Connected Customer Service Add-in for Microsoft Dynamics 365 integrates Internet of Things (IoT) devices with Microsoft Dynamics 365 Customer Service to help organizations create a proactive approach to providing service to customers. Prepare for MB-230.

    • In this module, you will:

    • Learn about the Connected Customer Service Add-in for Microsoft Dynamics 365.
    • Choose a deployment type.
    • Install the Connected Customer Service Add-in.
    • Learn about customer assets and IoT alerts.
  • Module 2: Connected Customer Service integrates IoT devices with Microsoft Dynamics 365 Customer Service to help organizations create an approach to providing service to customers. Additionally, it enables the registration, monitoring, and management of IoT devices into your organization’s business processes. Prepare for MB-230.

    • In this module, you will:

    • Learn how to register IoT devices.
    • Discover how to create IoT alerts and convert alerts to cases.
    • Learn about the required security roles for Connected Customer Service.
    • Discover how to manage interactions with IoT devices.
    • Learn about sending commands to IoT devices.

Syllabus

  • Module 1: Get started with Connected Customer Service for Dynamics 365 and Azure IoT
    • Introduction
    • Choose a deployment type
    • Install Connected Customer Service
    • Customer assets and IoT alerts
    • Check your knowledge
    • Summary
  • Module 2: Register and manage devices with Connected Customer Service for Dynamics 365 and Azure IoT
    • Introduction
    • Generate alerts from IoT devices
    • Device management and interaction
    • Create and send commands to IoT devices
    • Check your knowledge
    • Summary

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